Touchhlink offers 24-month warranty time for all the products from the date of shipment. Extended warranty service up to 3 years or 5 years are also available, please contact with our salesmen for details.
DOA Service (Dead On Arrival)
For quality issues caused by non-human factors in 30 days after customers received the goods, customers ship the goods to Touchhlink for repair service. Round trip ship cost will be taken by Touchhlink. It usually takes for 7-15 working days for this, transportation time excluded.
RMA Service (Return Merchandise Authorization)
For quality issues caused by non-human factors in 24 months after customers received the goods, customers ship the defective goods to Touchhlink for repair. Touchhlink will pay for the returning shipping fee after the maintenance service is finished, which will usually takes for 7-15 working days, transportation time excluded.
We offer life-long maintenance service for all the customers, if the products are out of warranty time, customers only need to pay a limited charge for the service according to the agreement of both parties.
DOA: The round trip shipping cost is at Touchhlink’s expense
RMA: Customers ship the goods to Touchhlink factory with freight on them, and Touchhlink will send back the goods after the maintenance with freight paid by us.
To be determined by customers and Touchhlink salesmen after their negotiation.
XuHui products have been widely used in a variety of areas such as bank, hospital, schools, education,traffic control centers, airports, media centers, shopping malls, retail , mart, security monitoring and etc. we also provide the industrial display monitor,open frame display monitor and all in one pc,used in the areas such as automation equipment, power equipment, military equipment.
We focus on commercial and industrial display solution, providing cost-effective products and customer-oriented services. Our products have been exported to the United States, Russia, Italy,Australia, South Korea, Africa, Southeast Asia, the middle east and other regions. XuHui has become the best ODM/OEM partners of a lot of world-class companies. Welcome to visit our company and work together to win the future,Thanks!